Privacy Policy
1. General Provisions
This Privacy Policy describes how our website “Balance in Seconds” (hereinafter “the Website”) collects, uses, stores, and protects personal data of users in accordance with applicable laws of the United Arab Emirates and international standards, including compliance with the principles of the General Data Protection Regulation (GDPR). The purpose of this policy is to ensure transparency, accountability, and user trust in relation to data protection practices. The Website administration is committed to ensuring that personal information is processed fairly, lawfully, and securely, and that the rights of users are protected at all times. By accessing and using our services, users acknowledge and agree to the terms outlined in this Privacy Policy.
2. Information We Collect
The Website may collect several categories of information to provide and improve services. This includes personal identification information such as full name, contact number, and email address when voluntarily provided by the user. It may also include payment-related information required for transaction processing, device and browser details, IP addresses, and location data. Additionally, the Website may gather behavioral information such as browsing history, usage preferences, and frequency of visits. Information may be collected directly from users, automatically through technology, or from authorized third-party service providers who support the Website’s operations. All data collection is conducted in accordance with applicable laws in the UAE.
3. How We Use Information
The Website uses collected information for various purposes essential to service delivery and legal compliance. This includes processing mobile balance top-up transactions, ensuring payment security, personalizing user experience, and providing customer support. The information may also be used to send important updates regarding services, changes in policies, or security notifications. Statistical and analytical data may be processed to improve performance, user experience, and system functionality. Marketing communications may be sent if prior consent has been provided, but users have the right to withdraw such consent at any time. The Website ensures that all uses of personal information remain transparent, limited, and directly related to legitimate business needs.
4. Data Protection and Retention
The Website implements robust technical and organizational measures to safeguard user information from unauthorized access, misuse, alteration, or disclosure. Encryption technologies, firewalls, secure servers, and access control policies are employed to maintain data confidentiality. Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law. Retention periods are determined based on contractual obligations, legal requirements, and the nature of the data. Once data is no longer required, it is securely deleted or anonymized. The Website administration conducts regular reviews of its data protection practices to ensure compliance with evolving standards.
5. Data Sharing with Third Parties
The Website does not sell, rent, or disclose personal data to unauthorized parties. Data may be shared with trusted service providers that support transaction processing, IT infrastructure, security systems, and marketing services. These third parties are bound by confidentiality agreements and are required to process data only as instructed by the Website. Personal data may also be disclosed if legally required by courts, regulatory authorities, or government agencies in the UAE, provided such requests are lawful and proportionate. International data transfers may occur only if the receiving country ensures adequate protection in line with GDPR and UAE regulations.
6. Use of Cookies
The Website employs cookies and similar technologies to enhance usability, monitor performance, and analyze traffic. Cookies may be session-based or persistent, and they enable the Website to remember user preferences, improve navigation, and deliver a personalized experience. The Website may also use third-party cookies for analytics, advertising, and functionality. Users may choose to manage or disable cookies through their browser settings, although this may affect functionality. All cookies used comply with applicable UAE laws and align with international privacy standards.
7. User Rights
Users have the right to access, rectify, or delete their personal data held by the Website. They may also request restrictions on processing, object to certain uses of data, or exercise the right to data portability in accordance with GDPR principles. Requests to exercise these rights can be submitted through designated communication channels provided on the Website. The Website administration will respond to such requests in compliance with UAE law and within reasonable timeframes. Users also have the right to lodge complaints with data protection authorities if they believe their rights have been violated.
8. Changes to the Policy
The Website reserves the right to amend this Privacy Policy at any time in response to changes in legal requirements, business practices, or technological developments. Updates will be published on the Website with a revised effective date. Users are encouraged to review the policy periodically to remain informed. Continued use of the Website after changes constitutes acceptance of the updated policy.
9. User Consent
By using the Website and its services, users explicitly consent to the collection, processing, and use of their personal data as described in this Privacy Policy. Users acknowledge that they have read and understood the terms of this policy and agree to be bound by its provisions. If a user does not agree, they should discontinue use of the Website’s services.
🏢 QuickBalance
📍 Al Saqr Business Tower, Sheikh Zayed Road, Trade Centre, Dubai, UAE
📞 +971 4 018 6451